Frequently Asked Questions

Adestaly is an all-in-one platform for bill payments, digital services, buying and selling, and job opportunities in Nigeria. It combines three core services: bill payments and digital services, a marketplace, and a jobs board — all in one easy-to-use app.

Yes, Adestaly is generally free to use. However, certain features or services may require payment, such as advertising, promoted listings, limits on the number of listings in certain categories, and bill payment transactions (subject to applicable rates and charges). Any applicable fees will be clearly disclosed before you incur them.

You must be at least 18 years old to use Adestaly. Minors may use the Service only with the permission and direct supervision of a parent or legal guardian who agrees to be bound by our Terms of Use.

Adestaly offers:

• Bill Payments & Digital Services: Buy airtime and data, pay electricity and cable TV bills, buy exam PINs, and convert airtime to cash.
• Marketplace: Buy and sell products, with direct in-app chat between buyers and sellers.
• Jobs: Find job opportunities or post jobs, with in-app chat between employers and job seekers.

Download the Adestaly app. Click on "Sign Up" and provide the required information, such as your name, email address, and phone number. Some features may require additional details like your company name and address. Make sure all information you provide is accurate and up to date.

On the login screen, click "Forgot Password" and follow the instructions to reset it. You'll typically receive a reset link via email or a verification code via SMS. If you continue to have trouble, contact our support team at [email protected].

To keep your account secure:

• Use a strong, unique password and never share it with anyone.
• Never share your OTP, PIN, or login credentials.
• Report any unauthorized access immediately.
• Review your account activity regularly.
• Be cautious of phishing attempts — Adestaly will never ask for your password or OTP.

Accounts may be suspended, restricted, or terminated for violations of our Terms of Use, suspicious activity, fraud, scams, duplicate accounts, misuse, or other actions that could affect the Service or other users. If you believe your account was suspended in error, contact us at [email protected].

Yes. You may request that we delete your personal data from our systems. Please note that some data may be retained if required by law or for legitimate business purposes, such as record-keeping or fraud prevention. To request deletion, email us at [email protected].

You can:

• Buy airtime and data for all major networks.
• Pay electricity bills.
• Pay cable TV bills.
• Buy exam PINs.
• Convert airtime to cash.

Most bill payments and digital service transactions are processed instantly or within a few minutes. If a transaction is delayed beyond a reasonable time, contact our support team.

If your payment fails but your account was debited, please contact our support team immediately via our whatsapp support, or [email protected] with your transaction details. We will work with the relevant service provider to resolve the issue. Please note that resolution times may vary depending on the provider.

All bill payment and digital service transactions are final and non-refundable. Users are responsible for verifying all details before completing a transaction. If you believe a refund is warranted due to an error, contact our support team.

Airtime to cash conversion allows you to exchange your mobile airtime for cash. The conversion is subject to applicable rates, terms, and conditions. You are responsible for understanding the conversion rate and any associated fees before initiating a conversion. The converted amount is typically sent to your bank account or wallet.

To buy an item:

• Browse or search for the product you want.
• Review the listing details, including price, condition, and seller information.
• Use the in-app chat to ask the seller any questions.
• Arrange to inspect the goods and meet in a safe public place.
• Verify the item before making payment.
• Complete the transaction and keep records of your communication.

To sell an item:

• Create a listing with clear, accurate details and real photos.
• State your price clearly and mention any conditions that could affect it.
• Ensure your contact number is active and reachable.
• Respond promptly to buyer inquiries through in-app chat.
• Arrange a safe meeting place for the handover.
• Confirm payment before handing over the goods.

No. Transactions and contracts are made directly between buyers and sellers. Adestaly only provides the platform for communication and does not participate in any transaction as a party. The Administrator is not responsible for whether buyers can pay, sellers can deliver, or transactions are completed.

If you encounter misrepresentation:

• Stop the transaction if it hasn't been completed.
• Report the user through the in-app report feature or by emailing [email protected].
• Provide screenshots and details of the listing and communication.
• If you've suffered a loss, consider reporting to local authorities.

We review every report and take appropriate action, which may include warning, suspending, or terminating accounts.

Yes. By posting a listing, you grant the Administrator broad permission to use, copy, modify, publish, display, distribute, and promote your publicly available listing content, including descriptions, images, and prices. Your listings may be used in the Platform's marketing campaigns and by independent third-party influencers, including on social media. Such promotional use does not mean the Administrator endorses your product.

To find a job:

• Browse the Jobs section of the app.
• Use search filters to narrow down opportunities by category, location, or type.
• Review job details carefully, including role, responsibilities, qualifications, and compensation.
• Research the employer before applying.
• Use in-app chat to communicate with the employer.
• Follow our safety guidelines for interviews and meetings.

To post a job:

• Go to the Jobs section and select "Post a Job."
• Provide accurate, complete details about the role, responsibilities, qualifications, and compensation.
• Ensure your listing complies with applicable employment laws and our Terms of Use.
• Publish your listing and respond to applicants through in-app chat.

No. Adestaly does not guarantee that job seekers will find employment or that employers will find suitable candidates. The Platform only facilitates connections and communication between parties. All hiring decisions and employment relationships are solely between the employer and the job seeker.

Never pay for a job. Legitimate employers do not ask for payment for job applications, interviews, training, or equipment. If an employer asks you for money, it is a scam — report it immediately to [email protected].

Employers and job seekers communicate through in-app chat. This allows you to discuss the role, ask questions, and arrange interviews without sharing personal contact details until you're ready. Always exercise caution and follow our safety guidelines.

For personal safety:

• Meet only in safe public places during daylight hours.
• Bring a friend or family member if possible.
• Tell someone your plans — who you're meeting, where, and when.
• Check the identity and credibility of anyone you meet.
• Have an exit plan and keep your phone charged.
• Trust your instincts — if something feels wrong, leave.

See our Safety Tips page for detailed guidance.

Never share:

• Bank account details, BVN, or card numbers.
• OTP codes, PINs, or passwords.
• Full home address unless absolutely necessary and you trust the person.
• Government-issued ID numbers unless required for a legitimate, verified purpose.
• Financial information such as salary details or investment accounts.

Before transacting with anyone:

• Review their profile for completeness and verification badges.
• Read reviews and ratings from other users.
• Check the age of their account and their listing history.
• Assess how quickly and professionally they respond to messages.
• Be cautious of red flags like fake photos, negative reviews, or refusal to communicate through the platform.

To report suspicious activity:

• Use the in-app report feature on the user's profile or listing.
• Email us at [email protected] with details and screenshots.
• Contact our support team through the app.

All reports are treated confidentially. We review every report and take appropriate action.

Payment methods may vary depending on the service and your location. Common methods include bank transfers, debit cards, and other secure payment options available through our third-party payment providers. Specific payment methods will be displayed at checkout.

The Platform is generally free, but certain features or services may require payment, such as:

• Advertising or promoted listings.
• Limits on the number of listings in certain categories.
• Premium features or enhanced visibility.
• Bill payment and digital service transactions (subject to applicable rates and charges).

Any applicable fees will be clearly disclosed before you incur them.

Yes. Users are responsible for any applicable taxes arising from their sales or transactions on the Platform. Adestaly does not collect or remit taxes on your behalf. Please consult a tax professional if you have questions about your tax obligations.

If you believe you've been overcharged or double-charged, contact our support team immediately at [email protected] with your transaction details, including the date, amount, and reference number. We will investigate and work to resolve the issue promptly.

Our support team is available 24/7 to assist you. You can reach us through:

• Email: [email protected]
• Website: Adesource.com
• Office: Suite 17, Ijakadi Shopping Mall, along Olofa Way, Offa.

We aim to respond to all inquiries as quickly as possible. Most inquiries are addressed within 24 hours. However, complex issues may take longer to resolve. We appreciate your patience and will keep you updated on the status of your inquiry.

We'd love to hear from you! Send your suggestions or feedback to [email protected]. Your input helps us improve Adestaly for everyone.

You can find our Terms of Use and Privacy Policy on our website and within the app. We encourage you to review them to understand your rights and obligations when using Adestaly.